I called to schedule a time to take my car in. After I dropped it off, the owner called me and told me nonchalantly that it will take two weeks. They could have told me that on the phone. Or when I dropped it off. Not to mention, when I did drop it off, the owner totally ignored me for 10 minutes while I just stood there. Then he turns around (pretending he didn't notice me.) That should have been a red flag right there. Then when I get home he does call and confirm it is an oil leak. When I ask him what he thinks caused the leak, he rudely responds "I don't know" and then proceeds to tell me he won't be able to get to it for two weeks. So when I pick it up after 2 weeks. He tells me "Bring it back in about a week to make sure there aren't any issues." So let me get this straight. Not only do you keep my car for two weeks, but you can't be sure you can do a competent job on my car? As soon as I get home it starts to leak again. Within a week it's just as bad as it was before I took it in. I have been to MANY auto mechanics in my lifetime. Never have I ever had to wait two weeks for my car. The most has been maybe two days. And it was for something much more severe than an oil leak. I since have taken my car to a more reliable company. I would rather pay extra, or drive further to another company than take my car back to Groff's again. You couldn't pay me to take it back there again. It doesn't matter how many miles my car has on it. Or how many excuses you make. The bottom line is you are a terrible company with terrible customer service skills. And typing in all caps doesn't change that.
WE REVIEWED THE INVOICE, WE REPAIRED YOU VEHICLE ON THE 18 OF JANUARY. ALL OF OUR WORK IS GARENTEED 3 YEAR 36K MILE WARRANTY. WE DID NOT RECIVE A PHONE CALL FROM YOU CONCERNING A LEAK. BUT I WILL SAY AT 222,062 ON AN 06 HONDA AT THAT TIME THESE WERE THE ONLY LEAKS THAT WERE AN ISSUE. IM SORRY THAT YOU FEEL YOU DID NOT GET THE SERVICE YOU DESERVE.BUT A PHONE CALL OF YOURE CONCERN WOULD HAVE BEEN TAKING CARE OF IMMEDIATELY. WE APPRECIATE ALL COMMENTS GOOD OR BAD AS WE ARE ALWAYS STRIVING TO BE BETTER THAN THE BEST.
- Groff's Automotive Co.