Worst experience of my life. I let them work on a widely known vehicle that’s been around for for 30 years and should have been an easy job. I got up charged for shotty work. I was recommended from a friend to get work down but I am amazed that Geoff can conduct business this way. I had my truck brake down not even 100 miles after their work and it lost all its coolant. The tech forgot to tighten the clamp and had a hose blow off. What’s even better is instead of apologizing about the bad experience and awful work I got treated with I quote “You will be paying a bill today.” Thanks for adding another 150 bucks on top of a 1800 dollar repair. They wonder why people hate shops this is why. How about do the right thing?
Hi Ryan, my name is Cody and we're really sorry to read this, this is not the experience we want anyone to have at Groffs Automotive! We take situations like this seriously, especially anything involving a breakdown after a repair. We've taken the time to review our records and havent been able to locate an invoice or visit that matches this situation, but we want to make sure nothing is being missed. If this was work completed at our shop and something like this ocurred, we absolutely want to make it right. We stand behind our work, and this is not how we operate or treat our customers. Please reach out to us directly and ask for management at 719-392-3426 or you are welcome to call me directly at 770-546-1627. We'd appreciate the opportunity to look into this with you, understand exactly what happened, and do what we can to resolve it. Your experience matters to us, and we want to make sure you're taken care of. Thank you Cody
- Groff's Automotive Co.