COLORADO SPRINGS AUTO REPAIR

5

Brian Groff and his team are very knowledgeable and honest. I have an older 1984 vehicle that has some hard to find parts. They were able to fix my transmission and more In a timely fashion while working with me in a payment plan. They presented me with all of my options and even encouraged me to wait on some solutions. I would highly recommend them to anyone.

3

I had an appt to drop off my vehicle at 8, but didn’t hear anything back until I called about 1, they were just getting to my car. They did have a shuttle that took me to work which was very nice of them and the manager was nice as well. They had to replace. Pulley which once they discovered the problem, they were able to fix promptly within the hour. What bothered me was when I made the appt, he said there was a fee to look at it, but that would be waived if I opted to fix it with them. When I was given my total it included the evaluation fee which they did take off once I mentioned my conversation when I made the appt, it just bothered me because I feel like there needs to be consistency with that, either you waive it if the repair is done by Groffs or you don’t, but don’t try to add it in and see. Also, my passenger side window has been stuck, is electronic and does not roll down however it is now cracked and opened, and will not go back up, I can only assume Groffs tried to roll it down for whatever reason, and discovered it didn’t work but left it now cracked and did not mention it to me. At least mention it to me so that I know there is a breach and gap now in my window. In their defense I didn’t tell them it didn’t work because I didn’t think I had to, why would they need the window down on the passenger side to fix a noise under the hood on the drivers side. Now I have to pay to get that fixed sooner than later since winter is approaching. Other than that, I felt it was a decent place. Friendly staff.

5

Customer service was great...needed fuel pump put in and they had my van ready the next day...thanks alot guys.

5

Brought my vehicle to Groff's for a Brake job. It has been years since I've been to Groff's for service, don't remember why I decided to go elsewhere. But, after talking w/Dave(front desk) and looking around the shop - I'm sure I'll be coming back for more excellent work. They do the JOB RIGHT....Quality of work is very Professional, and Guaranteed, not like a lot of these chain shops with walk on mechanics and NO experience(anybody can turn a wrench) type of guys. You'll get what You pay for HERE....Thanks Groff's !

5

Very Professional, Quality work and all work is done in a timely manner. Great looking shop (clean & organized) and the mechanics are excellent, not just wrench turners - they know what has to be done and do it the Right way ! Thanks Groff's...

5

Groff was very fair with their pricing and provided excellent customer service. I will use them again.

5

Great communication with us. Quality work. Fair pricing. We would use them again!

5

Excellence work at a reasonable price.

5

I've been using Groff's for years. Great local business, they take excellent care of our needs and are forthright and helpful. I trust these folks with the vehicles that carry my family around; if you need a higher endorsement than that I don't know what it would be. :)

5

Very friendly n courteous guys..they found a cracked belt while doing an oil change. So grateful ..breaking down being a disabled elderly woman is never fun..

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