COLORADO SPRINGS AUTO REPAIR

They kept my car for 2 weeks just to fix an oil leak. Only to get it back and have it leak again. Not to mention, they weren't very polite over the phone. Don't waste your time with these people.

I called to schedule a time to take my car in. After I dropped it off, the owner called me and told me nonchalantly that it will take two weeks. They could have told me that on the phone. Or when I dropped it off. Not to mention, when I did drop it off, the owner totally ignored me for 10 minutes while I just stood there. Then he turns around (pretending he didn't notice me.) That should have been a red flag right there. Then when I get home he does call and confirm it is an oil leak. When I ask him what he thinks caused the leak, he rudely responds "I don't know" and then proceeds to tell me he won't be able to get to it for two weeks. So when I pick it up after 2 weeks. He tells me "Bring it back in about a week to make sure there aren't any issues." So let me get this straight. Not only do you keep my car for two weeks, but you can't be sure you can do a competent job on my car? As soon as I get home it starts to leak again. Within a week it's just as bad as it was before I took it in. I have been to MANY auto mechanics in my lifetime. Never have I ever had to wait two weeks for my car. The most has been maybe two days. And it was for something much more severe than an oil leak. I since have taken my car to a more reliable company. I would rather pay extra, or drive further to another company than take my car back to Groff's again. You couldn't pay me to take it back there again. It doesn't matter how many miles my car has on it. Or how many excuses you make. The bottom line is you are a terrible company with terrible customer service skills. And typing in all caps doesn't change that.

I called to schedule a time to take my car in. After I dropped it off, the owner called me and told me nonchalantly that it will take two weeks. They could have told me that on the phone. Or when I dropped it off. Not to mention, when I did drop it off, the owner totally ignored me for 10 minutes while I just stood there. Then he turns around (pretending he didn't notice me.) That should have been a red flag right there. Then when I get home he does call and confirm it is an oil leak. When I ask him what he thinks caused the leak, he rudely responds "I don't know" and then proceeds to tell me he won't be able to get to it for two weeks. So when I pick it up after 2 weeks. He tells me "Bring it back in about a week to make sure there aren't any issues." So let me get this straight. Not only do you keep my car for two weeks, but you can't be sure you can do a competent job on my car? As soon as I get home it starts to leak again. Within a week it's just as bad as it was before I took it in. I have been to MANY auto mechanics in my lifetime. Never have I ever had to wait two weeks for my car. The most has been maybe three days. And it was for something much more severe than an oil leak. I since have taken my car to a more reliable company. I would rather pay extra, or drive further to another company than take my car back to Groff's again.

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Good people here! Groff’s has always been a great place to bring my family vehicles to. Their knowledgeable staff has always helped me feel comfortable understanding what they are going to do and the results have always been fantastic. If you need your vehicle done right at a fair price, this is where you want to go.

I had my 2005 Toyota Camry for coolant leak. They gave me an estimate of $1200 for a bunch of things some of which had nothing to do with coolant leak like corroding battery terminals, alternator etc. I brought car in at 8AM, they said car would be ready by 12 noon, that was the first lie. I had to call them like 4 times, before car was partially ready by 5PM and they made me late for work. I had to bring it back 8AM the next day for them to finish the job. I took car back coolant started leaking again the next day, I was too busy with work to call them right away. I called them after about 7 days, they scheduled another appointment for the following week. Now they are telling me it's a radiator leak. I asked why this was not recommended the first time? They lied that problem was not there earlier, another lie. They tried to charge me another $700, I said no way. Avoid this shop, they are rude, dishonest and unprofessional.They will nickel-and-dime you to death.

It is hard to find an honest business in this world today. But these people are honest and I highly recommend them. 8 months ago they fixed a water leak it started leaking again I took it in they fixed it no charge.

Groffs was incredibly thorough and professional when diagnosing my car! I had already paid a fee at another place that couldn't figure it out, and Groffs went above and beyond to find the issue and correct it. They did it all in very timely manner and at an amazing price. They really took great care of us to get us back on the road!

Dave scheduled us promptly and communicated what needed to be fixed with price before proceeding. The work was completed before the quoted finish date. We appreciate Groff's and will use again when needed.

They have worked on my vehicle a few times. Does great work. Returns vehicle in a timely fashion. Not too pricey. Customer service is wonderful. Will use them again if needed.