Now Open | Groff's Automotive Co.

As Of July 1st,
We are now open!

COLORADO SPRINGS AUTO REPAIR

776 reviews
5

Respectful, professional, and trustworthy I would definitely recommend and will definitely be using their services again and again and again and again.

Thank you for your five-star review, German! We are glad to hear that you had a positive experience with our company. We aim to provide respectful, professional, and trustworthy service to all of our customers. We look forward to serving you again in the future!

- Groff's Automotive Co.
3

We're sorry to hear you felt that way. We truly strive to offer fair value. Please fell free to reach out directly so we can better unerstand your experience and how we might help.

- Groff's Automotive Co.
5

Been bringing my car here since 2020 and they give me information on what needs to be done or that it has no leaks or anything and I just bought a new car and is starting to bring that one too

Thank you for being a loyal customer, Nichole! We're glad you trust us with your car and now with your new one too! Providing thorough information and quality service is our priority. We look forward to continuing to meet your automotive needs for years to come!

- Groff's Automotive Co.
5

We called for service and we had a answer in one day very polite and friendly they even offered to pick up car and return it when done.

Thank you for taking the time to share your positive experience, William! It's fantastic to hear that you received prompt and friendly service. We always strive to provide convenient and excellent customer care. If there's anything else we can assist you with, please don't hesitate to reach out.

- Groff's Automotive Co.
5

They were quick patient and honest. The work done was high quality and the technicians used easier to understand explanations to walk me through the repair.

Josh, thanks for the five-star feedback! It's great to hear that our team was able to provide you with quick, patient, and honest service. We pride ourselves on the quality of our work, and it's satisfying to know that you were pleased with the results. We always strive to ensure that our customers understand the repairs, so we're glad that our explanations were helpful. We hope to serve you again in the future!

- Groff's Automotive Co.
5

Great fast and easy highly recommend

Thank you for the kind words, Nicholas! We're thrilled to hear that you had a great experience with us. It's our goal to make things fast and easy for our customers. If you need anything in the future, don't hesitate to reach out.

- Groff's Automotive Co.
4

Fast service

Thank you, Jessica, for the four-star rating! It's great to hear that you were happy with our fast service. We always strive to provide efficient and prompt service to our customers. If there is anything else we can assist you with, please don't hesitate to reach out!

- Groff's Automotive Co.
1

Worst experience of my life. I let them work on a widely known vehicle that’s been around for for 30 years and should have been an easy job. I got up charged for shotty work. I was recommended from a friend to get work down but I am amazed that Geoff can conduct business this way. I had my truck brake down not even 100 miles after their work and it lost all its coolant. The tech forgot to tighten the clamp and had a hose blow off. What’s even better is instead of apologizing about the bad experience and awful work I got treated with I quote “You will be paying a bill today.” Thanks for adding another 150 bucks on top of a 1800 dollar repair. They wonder why people hate shops this is why. How about do the right thing?

Hi Ryan, my name is Cody and we're really sorry to read this, this is not the experience we want anyone to have at Groffs Automotive! We take situations like this seriously, especially anything involving a breakdown after a repair. We've taken the time to review our records and havent been able to locate an invoice or visit that matches this situation, but we want to make sure nothing is being missed. If this was work completed at our shop and something like this ocurred, we absolutely want to make it right. We stand behind our work, and this is not how we operate or treat our customers. Please reach out to us directly and ask for management at 719-392-3426 or you are welcome to call me directly at 770-546-1627. We'd appreciate the opportunity to look into this with you, understand exactly what happened, and do what we can to resolve it. Your experience matters to us, and we want to make sure you're taken care of. Thank you Cody

- Groff's Automotive Co.
3

(I'm updating my review because the new owner reached out and personally delivered a refund check. He was kind, apologetic and sincere.) Was not informed of additional diagnostic charges when truck was dropped off. When picking up truck was charged additional fees and then asked to sign for extra charges. After being overcharged for diagnostic fees was then given a horrifically exorbitant bid. Then found out actual diagnosis was incorrect. Fortunately we didn't use Groff's for repairs because their prices are grossly above other places we contacted. They wanted over $1240. to repair our oil pan gasket. After looking we found numerous other mechanics for hundreds less(even the local BigO was only $800). By NOT using Groff's we literally saved 2 grand. After overpaying for the diagnosis I'm so relieved we chose another mechanic because we would have paid $915 for a steering sensor we didn't need and IF we did our new mechanics price for the same sensor would have been $430. I'm salty we were over charged for a bad over priced diagnostic but grateful we did not use Groff's for the work. We saved so much going elsewhere. Would definatly NOT recommend. We were charged $249.46 for a diagnosis that created an almost 3k bid which was not accurate and way inflated pricing.Save yourself time and money. Groff's was a big waste of time money and accuracy. We sure saved a lot going somewhere else.

Thank you for updating your review, Candy. We're glad the new owner was able to address your concerns. We apologize for the miscommunication and any inconvenience caused. Your feedback is valuable, and we're committed to improving our processes to ensure transparency and accurate diagnostics. Please reach out if you have any further questions or comments.

- Groff's Automotive Co.
5

Always prompt service, amazing customer service and support. Dave was great at getting me for service on my car. The mechanics quickly diagnosed and tell me exactly what was wrong and cost of repairs. They have done all the work since my car was bought.

Thank you for the fantastic review, Dianna! We're thrilled to hear about your consistently excellent experiences with our team. It's great to know that Dave provided you with top-notch service and that our mechanics efficiently diagnosed any issues. Recommending our services to you has been our pleasure, and we look forward to continuing to maintain your vehicle.

- Groff's Automotive Co.
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Groff's Automotive Co. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Groff's Automotive Co. (719) 392-3426 if you have any issues in accessing any area of our website.