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As Of July 1st,
We are now open!

COLORADO SPRINGS AUTO REPAIR

769 reviews
1

Worst experience of my life. I let them work on a widely known vehicle that’s been around for for 30 years and should have been an easy job. I got up charged for shotty work. I was recommended from a friend to get work down but I am amazed that Geoff can conduct business this way. I had my truck brake down not even 100 miles after their work and it lost all its coolant. The tech forgot to tighten the clamp and had a hose blow off. What’s even better is instead of apologizing about the bad experience and awful work I got treated with I quote “You will be paying a bill today.” Thanks for adding another 150 bucks on top of a 1800 dollar repair. They wonder why people hate shops this is why. How about do the right thing?

Hi Ryan, my name is Cody and we're really sorry to read this, this is not the experience we want anyone to have at Groffs Automotive! We take situations like this seriously, especially anything involving a breakdown after a repair. We've taken the time to review our records and havent been able to locate an invoice or visit that matches this situation, but we want to make sure nothing is being missed. If this was work completed at our shop and something like this ocurred, we absolutely want to make it right. We stand behind our work, and this is not how we operate or treat our customers. Please reach out to us directly and ask for management at 719-392-3426 or you are welcome to call me directly at 770-546-1627. We'd appreciate the opportunity to look into this with you, understand exactly what happened, and do what we can to resolve it. Your experience matters to us, and we want to make sure you're taken care of. Thank you Cody

- Groff's Automotive Co.
3

(I'm updating my review because the new owner reached out and personally delivered a refund check. He was kind, apologetic and sincere.) Was not informed of additional diagnostic charges when truck was dropped off. When picking up truck was charged additional fees and then asked to sign for extra charges. After being overcharged for diagnostic fees was then given a horrifically exorbitant bid. Then found out actual diagnosis was incorrect. Fortunately we didn't use Groff's for repairs because their prices are grossly above other places we contacted. They wanted over $1240. to repair our oil pan gasket. After looking we found numerous other mechanics for hundreds less(even the local BigO was only $800). By NOT using Groff's we literally saved 2 grand. After overpaying for the diagnosis I'm so relieved we chose another mechanic because we would have paid $915 for a steering sensor we didn't need and IF we did our new mechanics price for the same sensor would have been $430. I'm salty we were over charged for a bad over priced diagnostic but grateful we did not use Groff's for the work. We saved so much going elsewhere. Would definatly NOT recommend. We were charged $249.46 for a diagnosis that created an almost 3k bid which was not accurate and way inflated pricing.Save yourself time and money. Groff's was a big waste of time money and accuracy. We sure saved a lot going somewhere else.

Thank you for updating your review, Candy. We're glad the new owner was able to address your concerns. We apologize for the miscommunication and any inconvenience caused. Your feedback is valuable, and we're committed to improving our processes to ensure transparency and accurate diagnostics. Please reach out if you have any further questions or comments.

- Groff's Automotive Co.
5

Always prompt service, amazing customer service and support. Dave was great at getting me for service on my car. The mechanics quickly diagnosed and tell me exactly what was wrong and cost of repairs. They have done all the work since my car was bought.

Thank you for the fantastic review, Dianna! We're thrilled to hear about your consistently excellent experiences with our team. It's great to know that Dave provided you with top-notch service and that our mechanics efficiently diagnosed any issues. Recommending our services to you has been our pleasure, and we look forward to continuing to maintain your vehicle.

- Groff's Automotive Co.
5

Had issues while traveling, these guys worked with me to get me to a place where I could continue our travel plans with minor disruption. Shout out to Jon!! Thanks again.

Hi Tate! Thank you for taking the time to leave us a positive review. We are glad to hear that you had a great experience with our team, especially Jon. We pride ourselves on providing excellent service to our customers. If you have any more questions or need assistance in the future, don't hesitate to reach out. Happy travels!

- Groff's Automotive Co.
5

The service is always great. I appreciate that they are willing to give me a ride when needed.

5

Thank you for giving us a five-star rating, Cary! We're delighted to know that you had a great experience with us. If there's anything more we can do to make your time with us even better, please let us know. We look forward to serving you again soon!

- Groff's Automotive Co.
5

5

Had serpentine belt replaced,transmission service ,radiator flush and fill,oil change.great people at this shop.cleanest repair shop I have been in.been going there for about 30yrs

Thank you for being a loyal customer for 30 years, David! We appreciate your kind words about our shop and are delighted to hear that you had a positive experience with us. It's always our goal to provide excellent service and maintain a clean environment. We look forward to serving you for many more years to come!

- Groff's Automotive Co.
5

Thanks Groff’s! Needed to get mom’s car in and fixed asap and you did it. Helped with towing recommendations and communication regarding the fix was great the entire process. In and out within hours and the staff (Dave) was awesome! The shop & office are sooo clean and we appreciate the care. Gilham/Godsey family will not hesitate to come back for car care needs.

Thank you for the stellar review, Tami! We're thrilled our team provided a seamless experience and exceeded your expectations. It's fantastic to hear that Dave and the rest of the staff went above and beyond to ensure your satisfaction. We take pride in providing excellent customer service and maintaining a pristine environment. We can't wait to welcome you and the Gilham/Godsey family back in the future!

- Groff's Automotive Co.
5

Thank you, Steve, for the perfect rating! We are thrilled to hear that you had a great experience with us. It's our goal to provide exceptional service to all our customers. If you need any assistance in the future, please don't hesitate to reach out. We're here to help!

- Groff's Automotive Co.
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